Antonio Chadwick
Apia
Summary
Dynamic IT Engineer with a proven track record at Vodafone Samoa, excelling in network design and disaster recovery. Adept at enhancing system performance through proactive troubleshooting and collaboration. Known for maintaining calmness under pressure while delivering exceptional client communication and support, ensuring operational excellence and business continuity.
Overview
8
8
years of professional experience
Work History
IT Engineer
Vodafone Samoa
01.2019 - Current
- Managed maintenance and updates for the Sage Accounting System, ensuring reliability and compliance with evolving business needs.
- Engineered network configurations integrating hardware from diverse vendors, optimizing performance, security, and compatibility throughout deployment and maintenance.
- Crafted and executed comprehensive test plans to validate software performance against client requirements, ensuring robustness and efficiency.
- Proactively researched and adopted emerging technologies and industry trends to enhance system capabilities and maintain cutting-edge proficiency.
- Enhanced system performance through continuous monitoring, advanced tuning, and proactive troubleshooting techniques.
- Collaborated on developing disaster recovery strategies to mitigate risks and ensure business continuity during critical service outages or natural disasters.
- Led the planning, implementation, and integration of complex system-oriented projects, ensuring seamless deployment and operational efficiency.
IT Helpdesk Coordinator
Bluesky Samoa
Apia
01.2017 - 01.2019
- Resolved customer complaints promptly while maintaining high standards of service quality and professionalism.
- Monitored inventory levels and efficiently coordinated supply orders to prevent shortages and ensure operational readiness.
- Facilitated cross-departmental communication to expedite issue resolution and enhance workflow efficiency.
- Delegated tasks effectively, establishing clear priorities and performance goals to maximize team productivity.
- Trained and mentored employees on best practices and protocols, fostering consistent adherence to standards and improving overall performance.
- Maintained and updated databases with accurate, current information to support informed decision-making and streamlined operations.
Education
Cisco Certified Network Associate (CCNA) -
USP
01.2019
Bachelor of Science -
National University of Samoa
01.2016
Certificate of Basic Science -
National University of Samoa
01.2014
Skills
- Multi-tasking
- Calmness under pressure
- Teamwork
- Collaboration
- Independence
- Network design
- Disaster recovery
- Client communication
- Helpdesk support
- Cabling design
- VMware
- TCP/IP protocol
- Server configuration
- Network administration
Projects
- Sage 300 Accounting System: Lead Engineer in implementing Sage 300 Accounting and Business Management Software
- Accreditation System for CHOGM 2024: Helped develop the system to manage accreditation processes.
- CHOGM 2024 Website: Contributed to building the official website.
- Vodafone Online eSIM System: Built and deployed an online eSIM solution.
- Vodafone Samoa Website: Developed and maintained the company website.
- Vodafone E-Commerce Store: Created an e-commerce platform for Vodafone.
Timeline
IT Engineer
Vodafone Samoa
01.2019 - Current
IT Helpdesk Coordinator
Bluesky Samoa
01.2017 - 01.2019
Cisco Certified Network Associate (CCNA) -
USP
Bachelor of Science -
National University of Samoa
Certificate of Basic Science -
National University of Samoa
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