Bridgett Etuale
Alamagoto
Summary
Accomplished Customer Service Manager with a proven track record at Mitel, Inc, enhancing customer satisfaction and loyalty through effective problem-solving and team management. Skilled in Microsoft Office and fostering customer relations, successfully reduced complaints and mentored staff towards excellence. Demonstrates exceptional time management and interpersonal skills, ensuring client needs are met promptly and accurately.
Overview
32
32
years of professional experience
Work History
Customer Service Manager
Mitel, Inc
10.2007 - 11.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Payroll Administrator
American River Research
01.1992 - 12.2006
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using Quikbooks and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
Education
Bachelor Of Accountancy - Accounting And Business Management
BYU Pathways
OnlineHigh School Diploma - General Studies
Yolo High School
West Sacramento, CA06.1991
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Time Management
- Training and mentoring
- Excellent time management skills
- Cash Handling
- Exceptional telephone etiquette
- Call Center Management
- Account Management
Timeline
Customer Service Manager
Mitel, Inc
10.2007 - 11.2023
Payroll Administrator
American River Research
01.1992 - 12.2006
Bachelor Of Accountancy - Accounting And Business Management
BYU Pathways
High School Diploma - General Studies
Yolo High School
Similar Profiles
Sameeksha SrivastavaSameeksha Srivastava
Senior Channel Account Manager at Mitel Communications Pvt. Ltd.Senior Channel Account Manager at Mitel Communications Pvt. Ltd.
James B TynanJames B Tynan
Enterprise Account Executive Northeast at Mitel NetworksEnterprise Account Executive Northeast at Mitel Networks
Lori SofmanLori Sofman
Channel Marketing Manager at MitelChannel Marketing Manager at Mitel