Chelsea Soimavi Eugiene Siania
Melton
Overview
5
5
years of professional experience
Work History
Customer Service Officer, and Tourism& Hospitality
AME SYSTEM
16-18 Gordon Street 3377
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Completed data entry to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Promoted company brand and unique offerings through personalized customer service.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Customer Service Assistant, Receptionist
Taumeasina Resort
Samoa
03.2019 - Current
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Answered customer questions about product availability and shipment times.
- Utilized problem-solving skills to address customer queries and complaints.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Communicated with suppliers to maintain updated information regarding status of current orders.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Census Enumerator
Samoa Statistics
Samoa
05.2018 - 11.2019
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
- Attended team meetings to develop job knowledge.
- Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
- Leveraged smartphones to record information.
- Served as last line of defense to obtain accurate count for federal funding and fair political representation.
- Communicated with Census takers via phone to answer questions and expedite process.
- Coded data from participant interviews.
- Completed surveys by rechecking contact information before ending each call.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Conducted interviews with participants to assess eligibility.
Education
High School Diploma -
- Completed Coursework: Certificate II in Tourism and Hospitality. 2019
Skills
- Customs and Immigration
- Referral Arrangements
- Creative Solutions
- Strategic Financial Planning
- Customer Data Confidentiality
- Information Protection
- Cultural Awareness
- Service Recommendations
- Data Communications
- Customer Support
- Employee Development
- Administrative and Office Support
- Document and Records Management
- Microsoft Office
- Administrative Duties
- Cash Handling
- Operating Telephones
- Cash Register Operations
- Call Center Operations
Languages
Samoan
Native language
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Officer, and Tourism& Hospitality - AME SYSTEM
08.2023 - Current
Customer Service Assistant, Receptionist - Taumeasina Resort
03.2019 - Current
Census Enumerator - Samoa Statistics
05.2018 - 11.2019
National University of Samoa - High School Diploma,