Chelsea Soimavi Eugiene Siania

Work History

AME SYSTEM

08.2023 - Current

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.
Assisted call-in customers with questions and orders.
Communicated with clients regarding account services, statements, and balances.
Completed data entry to record call notes, suggestions and questions.
Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
Promoted company brand and unique offerings through personalized customer service.
Set up service appointments to handle advanced technical concerns at customer locations.
Answered customer telephone calls promptly to avoid on-hold wait times.
Developed customer service policies and procedures to meet and exceed industry service standards.

Taumeasina Resort

03.2019 - Current

Maintained clean and organized work environment to maintain customer safety.
Built strong relationships with customers and colleagues by providing friendly and personable service.
Responded to customer calls and emails to answer questions about products and services.
Collaborated with other departments to guarantee customer satisfaction.
Answered customer questions about product availability and shipment times.
Utilized problem-solving skills to address customer queries and complaints.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Communicated with suppliers to maintain updated information regarding status of current orders.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.

Samoa Statistics

05.2018 - 11.2019

Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
Met with supervisor to review procedures, report issues or concerns and receive instructions.
Performed field staff duties critical to completing accurate count in hard-to-reach communities.
Attended team meetings to develop job knowledge.
Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
Leveraged smartphones to record information.
Served as last line of defense to obtain accurate count for federal funding and fair political representation.
Communicated with Census takers via phone to answer questions and expedite process.
Coded data from participant interviews.
Completed surveys by rechecking contact information before ending each call.
Obtained updated contact information from all subjects and verified data for accuracy.
Conducted interviews with participants to assess eligibility.