Admin and Operations
Keri Lora Curry
KV Finance
Lelata,Apia
6
Years of experience
6
Years in Customer Support
I have experience in administration, finance, customer service, property management, and running small businesses in both Samoa and New Zealand.
I enjoy working with people, solving problems, and improving processes so they are simple and easy for both clients and team members to understand. I am adaptable, organised, and always eager to learn and develop new skills.
Work History
1 Month
08.2026 - Current
1 Month
Small Business Owner
EMG Services | Apia, Samoa
08.2026 - Current
- Created marketing graphics to support brand awareness and customer engagement.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Led and supported the team to improve productivity.
- Communicated professionally with customers and vendors to resolve issues.
- Supervised daily cleaning operations and maintained quality and safety standards.
1 Year 3 Months
06.2025 - Current
1 Year 3 Months
Airbnb Co-Host (remote)
Holiday Homes Samoa | Apia, Samoa
06.2025 - Current
- Managed guest enquiries and communication.
- Coordinated cleaning and property maintenance.
- Updated property listings and descriptions.
- Reviewed guest feedback to improve services.
1 Year 3 Months
06.2025 - Current
1 Year 3 Months
Administrative Manager & Finance Assistant
Connect I.T Ltd. | Apia, Samoa
06.2025 - Current
- Improved office processes and daily operations.
- Managed team schedules, tasks, and deadlines.
- Coordinated communication between departments.
- Reviewed workflows and identified areas for improvement.
- Managed client relationships and supported contract negotiations.
- Supervised staff and delegated tasks effectively.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
1 Year 3 Months
06.2025 - Current
1 Year 3 Months
Small Business Owner
KV Finance | Apia, Samoa
06.2025 - Current
- Improved documentation and loan processing procedures.
- Supported collection efforts to improve payment recovery.
- Assisted customers with loan enquiries and applications.
- Reviewed loan applications and ensured requirements were met.
1 Month
12.2025 - 01.2026
1 Month
Car Detailer
Elite Auto Detailing | Apia, Samoa
12.2025 - 01.2026
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Provided exceptional customer service and addressed customer inquiries.
4 Months
10.2024 - 02.2025
4 Months
Customer Service Representative (Contract)
The Warehouse Ltd | Hamilton, WKO, New Zealand
10.2024 - 02.2025
- Stayed professional and calm in difficult situations.
- Resolved customer complaints and concerns effectively.
- Handled escalated calls and found suitable solutions.
- Assisted customers with product, service, and company enquiries.
- Kept accurate records of customer interactions and follow-ups.
1 Year 4 Months
04.2023 - 08.2024
1 Year 4 Months
Customer Service Representative & Admin
Torpedo7 - Tahua Partnerships | Hamilton, WKO, New Zealand
04.2023 - 08.2024
- Managed customer enquiries with a strong focus on timely resolution.
- Built positive customer relationships through active listening and clear communication.
- Handled customer support across phone and email channels.
- Managed cases and follow-ups within required timeframes.
- Maintained up-to-date knowledge of company products, processes, and procedures.
- Responded to customer enquiries and feedback professionally.
- Resolved customer concerns and escalated complex issues when required.
- Managed a high volume of customer calls efficiently.
2 Years 10 Months
03.2020 - 01.2023
2 Years 10 Months
Accounts Payable and Receivable Clerk
Connect I.T Ltd. | Apia, Samoa
03.2020 - 01.2023
- Matched invoices with purchase orders and maintained accurate records.
- Assisted with audit reviews and reported findings to management.
- Completed daily bank reconciliations and resolved discrepancies.
- Recorded purchase order and invoice details accurately.
- Processed accounts receivable and supported timely customer payments.
2 Years 10 Months
03.2020 - 01.2023
2 Years 10 Months
Accounts Assistant
Connect I.T Ltd | Apia, Samoa
03.2020 - 01.2023
- Performed general administrative duties, including data entry, document preparation, and filing.
- Prepared and sent customer invoices and processed payments.
- Maintained accurate and organized accounts payable records.
- Processed invoices, reimbursements, journal entries, and account statements.
- Communicated with clients to resolve payment and invoice issues.
Skills
ConnectOS
ConnectFlow
ConnectFinance
Accredo
Salesforce
Teamviewer Software
MS Outlook
MS Teams
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies
- Technology - Photo and Video Editing (VFX),
- Art - Painting, Graphic Designing
- Travel - Different cultures and business customs
References
Company: Connect IT LTD
Rosie Ah Yen - Managing Director
Samoa, Apia
(+685) 7606060
Company: Torpedo7
Gina Mccondach - Customer Service Manager
New Zealand, Tamahere WKO
(+64) 027 283 1305
Company: The Warehouse
Scott Smillie - Customer Service Lead
New Zealand, Melville WKO
(+64) 27 232 3452
Timeline
Small Business Owner
EMG Services
08.2026 - CurrentRead more
Car Detailer
Elite Auto Detailing
12.2025 - 01.2026Read more
Airbnb Co-Host (remote)
Holiday Homes Samoa
06.2025 - CurrentRead more
Administrative Manager & Finance Assistant
Connect I.T Ltd.
06.2025 - CurrentRead more
Small Business Owner
KV Finance
06.2025 - CurrentRead more
Customer Service Representative (Contract)
The Warehouse Ltd
10.2024 - 02.2025Read more
Customer Service Representative & Admin
Torpedo7 - Tahua Partnerships
04.2023 - 08.2024Read more
Accounts Payable and Receivable Clerk
Connect I.T Ltd.
03.2020 - 01.2023Read more
Accounts Assistant
Connect I.T Ltd
03.2020 - 01.2023Read more