Maria Valele
Tuanai
Summary
An enthusiastic, self motivated, highly oriented Accounts Officer, A mature team worker and easily adaptable to challenging work environments; Is able to work under pressure and adhere to strict deadlines.
Overview
10
10
years of professional experience
Work History
Account Payable Officer
Samoa Airport Authority
08.2019 - Current
- Maintained account accuracy by reviewing and checking document needed to processing of payments
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Enhanced vendor relations through prompt communication and professional handling of inquiries or concerns.
- Maintained accurate financial records with meticulous attention to detail in data entry.
- Observed strict confidentiality regulations to maintain data security.
- Safeguarded company assets by verifying proper authorization before processing payments for large expenses or unusual transactions.
- Input all relevant transactions and supervised properly within accounting system.
- Preparing of staff payroll and deductions in a timely manner
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
Information Officer
Samoa Airport Authority
04.2017 - 08.2019
- Maintained detailed documentation of customer interactions, ensuring accurate records for future reference.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Enhanced visitor experience with efficient handling of inquiries, directions, and assistance.
- Promoted a positive environment at the Information Desk through friendly interactions and genuine assistance efforts.
- Resolved customer problems and complaints.
- Supported colleagues during busy periods by stepping in when needed without compromising own duties.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Increased visitor engagement by offering personalized recommendations on attractions or activities within the facility.
- Assisted fellow staff members with other tasks when needed, contributing to overall teamwork and efficiency within the department.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Utilized excellent communication skills to effectively relay information to diverse groups of visitors.
- Exhibited strong multitasking abilities, allowing simultaneous responses to multiple inquiries from various channels, including phone calls and in-person interactions.
- Maintained an organized workspace, ensuring easy access to relevant materials for quick response times.
- Creating roster for Information team
Guest Service Agent
Sheraton Samoa Aggie Grey's Hotel
04.2016 - 04.2017
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Managed check-in and check-out procedures for guests.
- Coordinated transportation arrangements for guests, including airport pick-ups and drop-offs as needed.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Maintained high level of professionalism and discretion when dealing with guests.
- Maximized revenue by upselling room upgrades and additional services.
- Maintained consistent positive customer feedback.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Answered hotel phones with professionalism and directed calls appropriately.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Representative
The Church Of Jesus Christ Of Latter Day Saints
09.2013 - 04.2015
- Demonstrated superior professionalism while interacting with customers and vendors.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Guided groups of up to 100+ people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
Education
Diploma - Accounting
University of The South Pacific
Alafua, Samoa2026
High School Diploma -
Samoa College
Vaivase, Samoa12.2010
High School Certificate - Accounting
Samoa College
Vaivase, Samoa12.2009
Skills
- Word Processing
- Handling Confidential Materials
- Purchase Orders
- Payment Calculation
- Critical Thinking
- Accounts Payable
- Trained in gopayroll software management
Timeline
Account Payable Officer
Samoa Airport Authority
08.2019 - Current
Information Officer
Samoa Airport Authority
04.2017 - 08.2019
Guest Service Agent
Sheraton Samoa Aggie Grey's Hotel
04.2016 - 04.2017
Representative
The Church Of Jesus Christ Of Latter Day Saints
09.2013 - 04.2015
Diploma - Accounting
University of The South Pacific
High School Diploma -
Samoa College
High School Certificate - Accounting
Samoa College
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