MARY APOILIU
Apia
Summary
Dedicated and hardworking professional with a passion for community service and a solid foundation in tourism and hospitality.
Overview
2025
2025
years of professional experience
Work History
House Keeping Supervisor
Double tree by Hilton Alice springs
Alice springs
01.2024 - 09.2024
- Supervise, train, and schedule housekeeping staff
- Inspect rooms, public areas, and facilities to ensure cleanliness and compliance with established standards
- Ensure compliance with health and safety regulations and protocols
- Maintain records of cleaning activities, including inspection reports, inventory, and staff schedules
- Conduct ongoing training sessions for housekeeping staff on cleaning techniques, safety procedures, and customer service
F&B Team Leader
Double Tree by Hilton
Alice Springs , NT
10.2022 - 09.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Room Attendant
Double tree by Hilton Alice springs
Alice springs
01.2021 - 01.2023
- Greeting hotel guests
- Providing customer service and answering questions from guests
- Using cleaning equipment to tidy and sanitise rooms
- Replacing bed linens and towels
- Restocking hotel food and beverages
- Keeping hallways clean and unobstructed
- Reporting room vacancy status
Wait Staff Member
Kokobanana Restaurant
Apia
01.2019 - 01.2021
- Adhering to all food safety and quality regulations.
- Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register
- Maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
F&B Supervisor & Bartender
Novotel
01.2018
F&B Attendant
Bad Dog Cafe
01.2018
F&B Attendant
Dog Father
01.2018
F&B Attendant
Coconut Beach Club
01.2017
Front office
Coconut Beach Club
01.2016
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Greet and welcome guests
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages, receive letters, packages etc
- And distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc
- Check, sort and forward emails
- Monitor office supplies and place orders when necessary, keep updated records and files
- Monitor office expenses and costs, take up other duties as assigned (travel arrangements, schedules etc.)
Attendant
F&B
- Setting up marquees, arranging tables and assisting with the preparation of event spaces
- Greeting guests as they arrive at the venue, directing guests to tables, providing menus and taking orders
- Delivering food from the kitchen to guests at the table or to a self-service area
- Assisting Chefs by washing vegetables, assembling sandwiches, sourcing ingredients from the stock room or plating up dishes
Education
Certificate Iv in Community Service - Community Service
Certificate Iv in Community Service
Alice Springs09-2023
Certificate Iii in Tourism And Hospitality - Tourism And Hospitality
Australia Practical Technical Coalition
Suva, Fiji11-2018
Skills
- Cleaning practices
- Employee evaluations
- Task assignment
- Department coordination
- Ordering cleaning supplies
- Staff Scheduling
- Staff Leadership
- Meal service set up
- Menu development
- Kitchen Support
- Guest Services
- Inventory
- Allergy awareness
- Beverage Preparation
- Inventory Management
- Space set up
- Upselling strategies
- Wine Knowledge
- BOH
- Staff Supervision
- Order Management
- Sanitation Standards
- Reception service
- Food safety knowledge
Languages
Samoan
First Language
English
Professional
References
Jerome Peries
Jerome.peries@accor.com
Ellane Kao
Ellane.kao@hilton.com
Timeline
House Keeping Supervisor
Double tree by Hilton Alice springs
01.2024 - 09.2024
F&B Team Leader
Double Tree by Hilton
10.2022 - 09.2024
Room Attendant
Double tree by Hilton Alice springs
01.2021 - 01.2023
Wait Staff Member
Kokobanana Restaurant
01.2019 - 01.2021
F&B Supervisor & Bartender
Novotel
01.2018
F&B Attendant
Bad Dog Cafe
01.2018
F&B Attendant
Dog Father
01.2018
F&B Attendant
Coconut Beach Club
01.2017
Front office
Coconut Beach Club
01.2016
Attendant
F&B
Certificate Iv in Community Service - Community Service
Certificate Iv in Community Service
Certificate Iii in Tourism And Hospitality - Tourism And Hospitality
Australia Practical Technical Coalition