SERAPHINE ROSALIE MATAIA
LEPEA,TU
Summary
Dynamic manager with extensive experience at the Development Bank of Samoa, specializing in project management and compliance. Successfully enhanced team performance through strategic training initiatives and adept conflict resolution. Proven ability to negotiate vendor contracts that optimize costs, driving operational excellence and promoting a culture of continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager - Corporate Services and Asset Management
Development Bank of Samoa
Apia
04.2019 - Current
- Offered leadership and insights to assist new hires in learning company programs.
- Directed collaborative efforts among various departments to meet deadlines effectively.
- Crafted comprehensive, accurate, and timely summaries for project tasks.
- Guided company successfully in times of transition and critical situations.
- Ensured compliance with regulatory requirements and industry standards.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Assigned work and monitored performance of project personnel.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted performance reviews for team members.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed risk by developing and implementing effective risk management strategies.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Worked with cross-functional teams to achieve goals.
Education
Master of Development Studies -
National University of Samoa
Samoa04-2017
Bachelor of Social Sciences -
University of Waikato
Hamilton, New Zealand10-1998
PSSC -
Catholic Senior Schoo
Samoa12-1992
Skills
- Human Resources management
- Administration and leadership
- Performance management
- Project management
- Succession planning
- HR reporting
- Customer relationship management
- Salary Structure Development
- Compliance Management
- Effective Vendor Negotiation
- Risk Mitigation Strategies
- Employee training
- Relationship Management
- Effective Conflict Management
- Employee Development Programs
- Workforce Development and management
- Time management
- Analytical Problem-solving
- Task delegation
- Performance evaluations
- Verbal and written communication
- Workforce management
- Policy and procedure development
- Recruiting and interviewing
- Performance management
- Coaching and mentoring
- Strategic planning
- Financial Oversight
- Performance evaluation
- Data Interpretation
- Recruitment coordination
- Cross-functional collaboration
- Human resources
- Recruitment
- Employee recognition programs
Accomplishments
- ICR Training Facility, ICR (online); Conflict Management, PSC/SITCP; Performance Management Systems Training, PSC, Samoa; Corporate Social Responsibility, SIA/SITCP, Samoa; Train the Trainer, PSC, Samoa; Public Policy Analysis, PSC/PICPA; Senior Economics Moderator, SPBEA
Certification
- 2000 Certified Secondary School Teacher, MESC, Samoa.
Languages
Samoan
First Language
English
Proficient (C2)
C2
Tokelauan
Elementary (A2)
A2
Affiliations
- St Mary's Sports Club - NETBALL, VP, netball Coach
- Pacific Games National Coach 2019, Netball
References
References available upon request.
Timeline
Manager - Corporate Services and Asset Management
Development Bank of Samoa
04.2019 - Current
Master of Development Studies -
National University of Samoa
Bachelor of Social Sciences -
University of Waikato
PSSC -
Catholic Senior Schoo
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