Tuaupua Gaono
Vaitele Tai,Samoa
Summary
With a proven track record at First Transit, I've led teams to integrate new territories, enhancing dispatch operations and service quality. My expertise in scheduling and route planning, coupled with a knack for fostering interdepartmental collaboration, has driven continuous improvement, showcasing my leadership and dispatch software proficiency.
Overview
2011
2011
years of professional experience
Work History
Dispatcher Supervisor
First Transit
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
Department Lead
Kmart
- Coached new hires on company policies, procedures, and job-specific tasks.
Scheduler
First Transit
08.2009 - 03.2010
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
Receiving Manager
Kmart
03.2005 - 03.2008
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
Transit Bus Operator
First Transit
08.2008 - 03.2009
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
Customer Service Representative
Kmart
03.2000 - 06.2008
- Handled high-pressure scenarios with expertise and calm.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Leififi High School
Samoa12.1996
Skills
- Transportation
- Route planning
- Employee training
- Incident reporting
- Phone dispatch
- Scheduling expertise
- Dispatch software proficiency
Languages
English
Beginner (A1)
Samoan
Beginner (A1)
Timeline
Scheduler
First Transit
08.2009 - 03.2010
Transit Bus Operator
First Transit
08.2008 - 03.2009
Receiving Manager
Kmart
03.2005 - 03.2008
Customer Service Representative
Kmart
03.2000 - 06.2008
Dispatcher Supervisor
First Transit
Department Lead
Kmart
High School Diploma -
Leififi High School
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